Need support with your home security system?
Speak to an independent specialist about your equipment, your monitoring, your bill or your contract — and get a straight answer about where you stand.
Support topics
What homeowners call us about
Pick the topic closest to your question and call. An independent specialist will talk it through in plain English — and when the right answer is your own provider, they'll tell you that and point you to them.
Equipment & keypads
Questions about your panel, keypad, remotes or key fobs — and what a modern system would cost.
Call about this
Cameras & doorbells
Questions about the cameras and video doorbell on your system, or adding them if you have none.
Call about this
Alarms & sensors
Questions about smoke, fire, CO and door or window sensors, including ones past their service life.
Call about this
Monitoring & your system
Questions about monitoring, equipment notices from your provider, and what your plan actually covers.
Call about this
Billing & account questions
Questions about what you're paying, charges you don't recognise, and how your contract works.
Call about this
Service & general questions
Anything else — moving home, switching provider, or simply wanting a second opinion.
Call about thisJust call and describe it in your own words — that's what the specialist is there for.
Full transparency
Before you call
Everything worth knowing about who we are, what we can do and how we're paid — in plain English, with nothing buried.
Who exactly am I calling?
Home Security Line, an independent home security consultation and referral service. We are not your provider and we are not any other home security company — we are not affiliated with, endorsed by or authorised to act on behalf of any of them. Our specialist will identify themselves as Home Security Line at the start of the call.
How does Home Security Line make money?
We are paid a referral or sales commission by the home security providers we work with when a homeowner we refer chooses to buy a system from them. You pay us nothing, and the price you are quoted is set by the provider, not by us. Because we are compensated this way, we only recommend providers we have an agreement with — so it's worth comparing other options too.
What exactly can you help me with?
We review your current system, monitoring plan and costs with you; explain your equipment and contract options in plain language; quote a new or upgraded system from the providers we work with; arrange installation through an authorised provider if you decide to go ahead; and tell you when staying with your current provider is the better call.
What can't you do?
We are not your provider's customer service line and cannot access your account. We do not repair, service or troubleshoot existing equipment. We do not monitor alarms or dispatch emergency services. We cannot cancel, change or take payment on your existing contract. And we never ask for card details, bank details or account passwords on a call.
Can you fix my current system or look at my account?
No. We cannot access any provider's customer account, cannot dispatch a monitoring centre, and do not repair, service or troubleshoot existing equipment. For anything to do with your existing account, billing, monitoring or a fault, contact your provider directly on the number shown on your bill or your provider's official website.
What does the call cost, and what happens on it?
The call is free and there is no obligation. A specialist will ask about your current system, what you pay and what you're looking for, then explain the options available through the providers we work with. No payment is taken on the call and we never ask for card details, bank details or account passwords.
What are your hours?
Monday to Sunday, 8:00 AM to 10:00 PM Eastern Time. If you reach us outside those hours, call back during the window and a specialist will pick up.
How do I stop you contacting me?
Ask the specialist on the call to add you to our internal do-not-call list, or email support@homesecurityline.com with the phone number you want removed. We honour the request within 10 business days.